Frequently Asked Questions
Where is my order/ Why is there no tracking?
There is no tracking number for untracked standard delivery.
Tracked shipping is £10+ which is called upgraded. Standard shipping is around £4.50
If you chose untracked shipping please wait according to your country below
1+ weeks for arrival in the UK
8+ weeks for arrival in Europe
12+ weeks for arrival internationally
(please note the UK postal delays can disturb these times and cause many delays)
If you chose standard untracked shipping (the cheapest option) it can take quite a while to arrive to international customers. The max it can take is 12 weeks (int) or 9 weeks Europe and I ask those to contact me after 12 weeks (int) or 9 weeks (Europe) have passed if you haven’t received your order and we can see what we can do for you
Order Issues during upgraded tracked ?
If there is an issue during the tracking of your order please do contact your local post office as I am unable to do so on my end. The only thing I am able to do on my end is if there is any lost information or the tracking hasn't updated/stopped during movement through the UK. As I am a UK resident this is the only contact information I have available to me.
Marks on the back of enamel bookmarks
Unfortunately due to the manufacturing process marks on the back (not the main design side) will have some imperfections. I am afraid my manufacture can not fix these issues as they are a natural part of the process
But if there are any issues with your bookmark on the design side please do message me